The actual operation is done in USD. If you have deposited your Wallet account in a currency other than USD, you will need to first convert it to USD and then transfer it to your working account. Here's how to exchange to USD.
1: Log in to My Page.
2: Click "Transfer"> "Wallet Exchange" on the left menu.
3: Select the wallet account from which you want to exchange money.
4: Enter the amount in half-width numbers.
5: Select a wallet account to exchange money with.
6: Click the "Send" button.
7: An exchange application email will be sent to the registered email address.
8: When the exchange is completed, a a currency exchange email will be sent to your email address.
9: Click "My Account" on the left menu to confirm the exchange.
10: Make sure you have exchanged money from "Balance" or "Statement".
* Notes
- The currency exchange rate will be the rate on the day of the request.
- The exchange rate of coins will be the rate at the dayof request.
- Exchange procedures are between 10:00and 17:30(Hong Kong time).
- Transactions filed at other times will be processed between 10:00 and 17:30 the next business day (Hong Kong time).
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